Find answers and support for the Parentiv Sherpa app on our comprehensive Support page. Browse through our FAQs for quick solutions, or get in touch with our dedicated team for personalized assistance and guidance.

Who are Sherpas?

Our Sherpas are AI-powered virtual assistants, each skilled in areas like speech therapy, occupational therapy, behavior, and nutrition. Named after the expert Himalayan guides, they help parents navigate the challenges of raising children, especially those with special needs. They provide personalized advice, answer questions, and offer strategies to support your child’s unique development journey.

How does it work?

Sherpa works by combining advanced AI technology with expert knowledge in child development and parenting. Once you sign up and enter your child’s specific needs and goals, Sherpa's AI algorithms analyze this information. Depending on the area of focus—be it speech, occupational therapy, behavior, or nutrition—your designated Sherpa then provides tailored advice, activities, and strategies. These recommendations are based on the latest research and practices in each field. You can interact with your Sherpa through the app, ask questions, track progress, and receive ongoing, personalized support to assist you in your parenting journey.

Is my data safe?

Absolutely. With Sherpa, we prioritize your privacy and security. We use robust encryption methods to keep your documents and data safe. We do not share your data with third parties without your explicit consent.

Is Sherpa free?

Sherpa offers a free daily allowance of up to 5 messages, allowing you to experience the support and guidance of our Sherpas at no cost. For those seeking more in-depth assistance, our premium upgrade provides unlimited conversations with Sherpas and access to additional exclusive features.

How is my child’s privacy protected?

We prioritize your child's privacy by minimizing the collection of Personally Identifiable Information (PII). For example, we encourage the use of nicknames instead of full names within the app. Additionally, our platform incorporates Google's Data Loss Prevention (DLP) solutions to identify and remove any PII from sensitive documents, like IEPs. To further support informed decisions, we offer resources such as FTC guidelines on children's privacy, keeping parents well-informed about privacy protection measures.

Is Sherpa HIPPA compliant?

Yes, Sherpa is committed to maintaining high standards of privacy and security. Our platform leverages Google Cloud technologies, which adhere to HIPAA compliance guidelines, ensuring that all personal health information is handled with the utmost care and confidentiality.


We’ll try to deliver the answers you’re hungry for.

Please let us know if you are looking for a specific feature/funcitonality for your kiddos. We will find a way to add it in the app.

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