Support

Find answers and support for the Parentiv Sherpa app on our comprehensive Support page. Browse through our FAQs for quick solutions, or get in touch with our dedicated team for personalized assistance and guidance.

What is a Speech Deck and how does it help my child?

A Speech Deck is a visual word practice tool that helps children with speech and language delays. It includes real images and interactive games like word building and image matching to support communication development in a fun, engaging way.

How can Social Stories help children with autism?

Social Stories use simple language and pictures to prepare children for new situations, like going to school or visiting the doctor. They help reduce anxiety and improve understanding by making expectations clear and predictable.

What is a Visual Timer and when should I use it?

A Visual Timer shows a countdown with an image (like “French fries” or “Tablet time”) so your child knows how long to wait. It’s perfect for managing transitions and setting expectations in a way that’s easy for neurodivergent children to understand.

Is my data safe?

Absolutely. With Sherpa, we prioritize your privacy and security. We use robust encryption methods to keep your documents and data safe. We do not share your data with third parties without your explicit consent.

Is Sherpa free?

Sherpa offers a free daily allowance of up to 5 messages, allowing you to experience the support and guidance of our Sherpas at no cost. For those seeking more in-depth assistance, our premium upgrade provides unlimited conversations with Sherpas and access to additional exclusive features.

How is my child’s privacy protected?

We prioritize your child's privacy by minimizing the collection of Personally Identifiable Information (PII). For example, we encourage the use of nicknames instead of full names within the app. Additionally, our platform incorporates Google's Data Loss Prevention (DLP) solutions to identify and remove any PII from sensitive documents, like IEPs. To further support informed decisions, we offer resources such as FTC guidelines on children's privacy, keeping parents well-informed about privacy protection measures.

Is Sherpa HIPPA compliant?

Yes, Sherpa is committed to maintaining high standards of privacy and security. Our platform leverages Google Cloud technologies, which adhere to HIPAA compliance guidelines, ensuring that all personal health information is handled with the utmost care and confidentiality.

Contact

We’ll try to deliver the answers you’re hungry for.

Please let us know if you are looking for a specific feature/funcitonality for your kiddos. We will find a way to add it in the app.

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